Delivery & Returns

Here you can read about the delivery methods I offer and how to proceed with any returns.

Delivery options

I offer different delivery methods depending on your needs. Read below to learn more.

PostNord

The easiest choice. You enter a delivery address and PostNord handles the shipment. PostNord offers home delivery and collection from agents.

Local delivery

Are you located in Gävle? Then you can use this option for a faster and safer delivery. I personally deliver your order when it is ready.

Pickup

I show up at conventions every now and then. Choose this option if you are also going to the event or live nearby.

Planned events in 2025:
- NordicFuzzcon

Return & Complaint

Return

3D Tails offers a 30-day return policy. The right of withdrawal is valid for 30 days from when you received the item.

Please note that the right of withdrawal does not cover custom-made goods, for example door hangers with your own text or specially ordered accessories.

Goods not included in the right of withdrawal:

All products with the choice "own text"
Specially manufactured goods after contact with 3D Tails where a quote has been issued

In the case of a return, a contact with 3D Tails via email is first required. Please enter "Return" in the subject line and state the order number and which item(s) you wish to return.

Complaint

Is there a fault with the product? Of course I'm here to help you.

I offer, for example, complaints or replacement goods for the fault you have discovered.

You as a consumer have the responsibility to find the fault within a reasonable time, preferably within two months. The right to complain is valid for three years.

In the case of a return, a contact with 3D Tails via email is first required. Please enter "Return" in the subject line and state the order number and which item(s) you wish to return